privacy policy

Velvet Lashes attaches great importance to the protection of your personal data. In this privacy policy we explain how we handle your personal data when you visit our website or use our services.

1. Collected data

When you use our webshop, we collect the following data:

• Personal information: such as your name, email address, telephone number, billing and shipping address.
• Order information: products you have ordered, payment information, and order history.
• Usage data: such as IP address, browser type, and visited pages within our webshop.
• Cookies: We use cookies to enhance your user experience. See our cookie policy for more information.

2. Purposes of data processing

We process your data for the following purposes:

• Processing your orders and payments.
• Sending updates about your order.
• Providing customer service.
• Improving our website and services.
• Sending marketing communications, if you have given permission for this.

3. Legal basis for data processing

We process your personal data on the basis of the following legal grounds:

• The performance of an agreement (e.g. the purchase of products).
• Compliance with legal obligations (e.g. tax obligations).
• Your consent for marketing purposes.
• Our legitimate interest to improve and secure our services.

4. Security of your data

We take appropriate technical and organizational measures to protect your personal data against loss or unlawful processing. This includes the use of encryption techniques and secure storage of data.

5. Retention periods

We do not retain your personal data for longer than is necessary for the purposes for which they were collected, unless we are legally obliged to retain data for a longer period (e.g. tax retention obligation of 7 years).

6. Sharing data with third parties

We only share your personal data with third parties if this is necessary for the execution of our services. This concerns for example:

• Logistics partners (for the delivery of your order).
• Payment services (for processing payments).
• External IT service providers (for hosting our webshop).

We never sell your data to third parties for commercial purposes.

7. Your rights

You have the right to:

• Request access to the personal data that we process about you.
• Request correction or deletion of your data.
• Request restriction of processing.
• Object to the processing of your data.
• Withdraw your consent to processing (if applicable).

You can exercise these rights by contacting us at info@velvetlahes.com

8. Changes to the Privacy Policy

We reserve the right to change this privacy policy. We recommend that you consult this policy regularly so that you remain informed of any changes.

9. Contact details

If you have any questions about this privacy policy or how we handle your personal data, you can contact us at: info@velvetlashes.com Tel:06 28170660